How long does delivery take?
Standard orders usually require 3–7 business days to prepare and about 18–21 days in transit, for an estimated total of about 21–28 days. Custom products normally add 2–4 weeks before transit.
Is shipping free and are duties included?
Yes. Eligible orders to the 48 contiguous U.S. states include shipping, customs clearance, duties and standard import fees. Destination sales tax, when legally required, may still be shown at checkout.
Is delivery to my door?
Standard items are delivered to the doorstep. Products designated Oversized or Freight are delivered curbside. Curbside service does not include indoor placement, stairs, assembly or installation.
What is the return and refund timeline?
Eligible items may be returned within 30 calendar days after delivery. Preference-return shipping is the customer’s responsibility. After an authorized return is received and inspected, an approved refund is issued within 10 calendar days; bank posting time is separate.
What if an item arrives damaged?
Report transit damage within 30 calendar days of delivery. Keep the packaging and send the order number plus clear photographs of the carton, label, packing materials and affected item.
Are products prepared for U.S. electrical service?
Products sold for U.S. delivery use the stated 110–120V / 60Hz configuration. The product page controls whether a fixture uses integrated LED or a replaceable bulb and whether dimming, color-temperature selection or a certification applies.
Does every light have the same dimming, CCT or lumen output?
No. These specifications vary by product and selected variant. Only rely on the options and specification shown on that product page or confirmed in writing for a custom order.
How do I contact support?
Call +86 155 2635 8918 or email zyongcheng93@gmail.com. Support hours are daily, 08:00–17:00 China Standard Time.