Contact & product support

Use the contact form on this page to reach our support team. Before ordering, send the product link, selected size and finish, room dimensions, ceiling height and any special requirement. After ordering, include the order number and the email used at checkout.

Returns, delivery and damage

Contact us before returning any product so we can authorize the return and provide the correct prepaid return label. For delivery or damage questions, include the tracking information and photographs of the carton, label, packing materials and affected item. Never send card details or account passwords through a support message.

Business details

Brand: FIFTH & BEAM
Legal operator: Zhongshan Lidao Lighting Co., Ltd. (中山市丽道灯饰有限公司)
Business registration number: 91442000MABQ203C9M
Registered address shown on the business license: 中山市古镇镇江公路冈东路段灯都灯饰配件城F217号
English rendering: Unit F217, Lighting Capital Lighting Accessories City, Gangdong Section of Zhenjiang Highway, Guzhen Town, Zhongshan, Guangdong, China
Support hours: Daily, 08:00–17:00 China Standard Time

Response time

Messages received during support hours are normally answered within one business day. Messages received outside those hours are handled in the next working response window.