Keep the packaging
If a fixture arrives damaged, stop unpacking or installation once the damage is clear and keep the carton, labels, inserts and all parts. The packaging helps us verify the claim and determine whether a replacement, exchange or refund is the best solution.
What to send
Use our Contact & Product Support page to provide the order number, a photograph of the shipping label, wide photographs of the carton and packing, close photographs of the damaged area and a list of any missing parts.
How we resolve it
After the issue is verified, we will offer an appropriate free return, replacement, exchange or full refund. Approved return shipping is prepaid. Do not discard or return the damaged item until our team provides written instructions and the case is closed.