30-day return window
Products purchased from FIFTH & BEAM may be returned within 30 calendar days after delivery. This policy covers damaged, defective or incorrect items as well as change-of-mind returns. Contact us before sending anything back so we can confirm the order, authorize the return and provide the correct return instructions.
Free return shipping
Approved returns from the contiguous United States are free. We provide a prepaid return label or equivalent prepaid return arrangement, and we do not charge a restocking fee. Our authorized return destination is the registered business address of Zhongshan Lidao Lighting Co., Ltd.: 中山市古镇镇江公路冈东路段灯都灯饰配件城F217号. English rendering: Unit F217, Lighting Capital Lighting Accessories City, Gangdong Section of Zhenjiang Highway, Guzhen Town, Zhongshan, Guangdong, China. Contact us before shipping so we can authorize the return and provide the prepaid routing and label required for the order.
Damaged, defective or incorrect items
If an item arrives damaged, defective or materially different from the confirmed order, stop installation and contact us. After the issue is verified, we will offer an appropriate free return, replacement, exchange or full refund. Keep the carton, labels, inserts and all parts until the case is closed.
Other return reasons
For a change-of-mind return, the product must be unused, uninstalled, unwired, unaltered and complete with the original cartons, protective materials, hardware, instructions and accessories. Contact us first; items sent without authorization may be delayed or sent to the wrong facility.
Refund timing
After the returned item is received and inspected, an approved refund is issued to the original payment method within 10 calendar days. Your bank or card issuer may need additional time to post the credit after we issue it. We will contact you if the returned contents do not match the authorized return.
How to start a return
Use our Contact & Product Support page and include the order number, the email used at checkout, the reason for return and photographs if the item has a problem. Our team will reply with the authorization and next steps.